Service Plan Selection

No additional monthly fee, included in purchase price
Includes cost of defective or faulty equipment repaired or replaced under warranty during first 1 year
Includes cost of defects in workmanship or labor during first 60 days
Includes free phone and email technical support during the first 30 days
Clients provide their own self maintenance, cleaning, re-aiming, tuning, etc.
Additional repairs are billed for time and materials as needed

INCLUDES ALL ITEMS IN BASIC PLAN PLUS
Includes a loaner DVR during the maintenance plan whenever the client’s unit needs off site service
Client receives 4 quarterly visits per year for preventative maintenance to include:
- Cleaning, focus, and re-aim cameras to maximize performance
- Cleaning, tuning, de-fragment HD on DVR to maximize performance
- Software updates, DVR maintenance performed on site by DVS Technologies
- Remote Diagnoses
- Test power supplies and UPS battery for safe shutdown
Client retraining on system 1 – 2 hours per quarter as requested

INCLUDES ALL ITEMS IN PREVENTATIVE PLAN PLUS
Monthly remote visit and checkup to verify system is working properly
Monthly screen print to verify cameras are up and running
Client is given priority service availability over other clients outside this service plan
This plan is for clients with a high reliance on camera uptime